The majority of the end-user functionality can be accessed via feature codes. A feature code is a number that you dial on a handset, that will perform a function on the phone system - sometimes unique to that handset.
The following is the built-in list of standard feature code. Some applications such as Call Flows will generate additional feature codes.
Standard
| Code | Name | Detail |
|---|---|---|
| *1 | Blind Transfer | Transfer a call to another extension. |
| *2 | Record Call | Starts recording of the currently active call. |
| *4 | Attended Transfer | Attended transfer of a call to another extension. |
| *72 | Call Forward | Forward all calls to another destination. |
| *73 | Cancel Call Forward | Stop forwarding all calls to another destination. |
| *411 | Directory | Search for extensions by name. |
| *67 | Call Privacy | Activate Call Privacy |
| *69 | Call Return | Call back the last incoming number. |
| *732 | Record | For recording messages for IVRs etc.1 |
| *8[ext] | Extension Intercom | Page a specific extension. |
| *870 | Redial | Redial a number. |
| *8 | Group Intercept | Intercept a call that is ringing on the same group. |
| **[ext] | Extension Intercept | Intercept a call ringing on a specific extension. |
| *886 | Global Intercept | Intercept any ringing call. |
| *97 | Check Voicemail | Requires extension password. |
| *98 | Check Any Voicemail | Requires extension and extensions password. |
| *99[ext] | Send to Voicemail | Send a call directly to voicemail. |
1: This feature code requires a PIN.
Advanced
| Code | Name | Detail |
|---|---|---|
| *23 | Agent Login/Logout | Used with Call Centre. |
| *33[ext] | Eavesdrop | Listen to an active call. Press 1 for remote, 2 for local or 3 for full conversation. |
| *9195 | Delay Echo Test | Audio is played back after a 5 second delay. |
| *9196 | Echo Test | Audio is played back immediately. |
| *9197 | Milliwatt Tone | Tone playback. |
| *9198 | Test Tone | Tone playback. |
| *9664 | Test MoH | Music on Hold playback. |